Important Information
 Important Information

To allow us to provide you with the best treatment suited to you; you will be asked to complete a *Client Consultation Form prior to your treatment. This is to make us aware of any possible contra-indications to be aware of in advance so we can adapt your treatment for maximum relaxation and results guaranteed! 


Please be aware of conditions that would PREVENT your treatment from being carried out, see below;

Body Treatments;
  • Contagious / Infectious Diseases
  • Rheumatoid Arthritis 
  • Deep Vein Thrombosis
  • Hypertension
  • Unstable Blood Pressure
  • Contagious or Irritable Skin Conditions
  • Open Sores / Wounds
  • Fever / High Temperature
  • Recent Surgery (within the last 6 months)

Facial Treatments; 
  • Impetigo
  • Conjunctivitis
  • Cold Sores and Boils
  • Unstable Blood Pressure
  • Recent Head / Neck Injury (within the last 6 months)
  • Recent Surgery (within the last 6 months)
  • Fever / High Temperature
  • Or any Contagious or Irritable Skin Conditions

*GDPR Compliance: Under the General Date Protection Regulations, Serenity Rooms requires your consent to obtain and retain the information collected on your consultation form for the time that it is relevant to your treatments and for the sole purpose of you the client. 

If you are dealing with a serious health condition or have any concerns, please do check with a GP before booking your treatment.



Your Appointment

Please arrive 5-10minutes prior to your appointment. This allows time for consultation and helps to ensure that you are not late. 
We run treatments back to back and therefore appreciate when clients are ON TIME so as not to compromise theirs/others relaxation time and daily schedules. 
If you are running late for any reason we just ask that you kindly give us a call to let us know when to expect you. 




Safeguarding Policy

We are a professional business and have ZERO tolerance of any inappropriate comments or behavior.
If this occurs we have the right to cancel / put an immediate stop to your treatments and the police will also be notified of the incident.




Payments

We can take card payments following your treatment, and you will receive a receipt via text or email.

GDPR Compliance Statement


Serenity Rooms is committed to ensuring the security and protection of the information you provide. 

We lawfully process and protect the information you provide us; following consent to obtain and retain your personal information. 

The information collected from client consultation forms is only held for the time in which it is relevant to your treatments and for the sole purpose of you the client.


Serenity Rooms never shares your personal data nor will we ever sell personal information. Any images or social media feedback will only ever be shared following your consent. 

You have the right to request a detailed description of what information is collected and held regarding you directly. 

For any queries regarding our safeguarding please

contact Lucinda on 01945 742013




Covid-19 Policy 

Providing a safe environment – We have undertaken a comprehensive Covid-19 Risk Assessment, and continue to be in line with Government guidelines and recommendations.

We have regimented cleaning procedures before and after each client.

For Coughs and Colds please adopt Catch it, Bin it, Kill it!

If you are feeling unwell - Please reschedule your appointment.




Facilities


Welcoming you - We have a private off-road car park allowing you to arrive without any hassle. A ramp or steps for access to the salon.

 

Serenity Rooms offers a comfortable waiting area and welfare facilities for clients to use if required.


Following your treatment you'll receive a small bottle of chilled water for you to take with you - it's so important to keep hydrated!





Aftercare


Aftercare is given as advice that should be taken seriously by you.


  • After any treatment it’s important to drink plenty of water to re-hydrate. This will also encourage your body to flush out any toxins that may have been released from tight muscles. 


  • Try to avoid doing any heavy lifting immediately after your treatment. We also advise against doing too much exercise as your muscles will need the rest, to help you get the full benefits from your treatment. We would always just advise taking it easy for the remainder of the day. 


  • Following any facial treatments please avoid wearing make-up for 12 hours and try to leave the product on your skin for at least 6 hours - for your skin to gain fully from the active product ingredients.


For long term relief from muscle tension; regular exercise and stretches are encouraged.




Cancellations / Missed Appointments


At present we do not take deposits on bookings or upfront payments, so please respect our business - no shows are NOT acceptable! 


If you are unable to make your appointment we simply ask that you let us know at least 24 hours prior to your treatment, giving us the opportunity to offer this appointment time to someone else.


We are fully aware that (due to unforeseen circumstances) you may sometimes be running late, however we just ask out of decency that you give us a call to let us know your expected arrival time.


Missed appointments are products and time wasted; therefore a 50% charge (of your overall booking cost) will be required.

Missed appointments are taken seriously and WILL affect your future bookings. 






Updated 01/02/2024


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